Hospitality Operations Management

Technological Specialisation Courses - Access with the 12th Grade

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The Hospitality Operations Management Programme will prepare students to perform both technical and management activities in room division departments, namely concierge/reception, floors/rooms, linen and laundry service as well as event organization and sales.

Our mission is to train professionals in the hospitality operations area, through the acquisition of knowledge on the front desk and hosting of guests, integrating new technological tools for the development of management skills, respecting the principles of ethics and sustainability, and anticipating market needs and trends.

This training will enable students to acquire not only the knowledge and technical skills in the hospitality sector but also the adequate personal and soft skills required, through the attendance of course units such as Creativity and Personal Development and Artistic Expressions, as well as integrated management skills based on innovative learning models.

Reasons to attend this course

Attend this course and get free access to

  • Classes by Renowned Professionals
  • Practical, hands-on, and total immersion teaching, learning, and training methodology
  • Practical classes in Revenue Management, Housekeeping, Front Office, and Professional Hospitality and Reservations Software
  • English as a working language. Opportunity to learn French/Spanish as a second language taught at School
  • Opportunity to experience an International and multicultural lifestyle
  • ECTS equivalent recognized in all of Europe
  • High rate of employment in the industry
  • Merit Scholarships
  • International Internships

Who can attend the course?

  • High-school diploma (or legal equivalent in Portugal) or Vocational qualification level 4 diploma (European Qualifications Framework)
  • Minimum B2 English level (Council of Europe standard), to be assessed through a written test
  • The Hospitality Operations Management Programme is a 2-year (full-time) course, including a 3-month internship. Students can select top restaurants, hotel chains and resorts in Portugal and abroad to do their internship.
  • Evening Classes will be hybrid (face-to- face and online).
  • The Induction Programme (150h) consists of a beginner-level training programme aimed at students with no previous training or experience in the area. Therefore, qualified students can have their credentials recognized and get an exemption from the frequency of formative units.
  • Course fee €1,200€ (*) Payment of €60 x 20 monthly instalments
Induction Program
Tourism & Hospitality 20
Communication Skills & Storytelling 20
Hospitality and Touristic Information 60
Acccomodation Service 50
Total 150
1st Year
Course Category Course Hours
Generic and Scientific English 25
Creativity & Personal Development 25
Business initiative & Entrepreneurship 25
Total 75
Technological Foreign Language II Applied to Accommodation Management 25
Ethics & International Business Protocol 25
Information Technologies – Introduction to Management 25
Leadership, Management & Team Motivation 25
Accessible Tourism 25
Hygiene & Safety – Accommodation 25
Hospitality Trends 25
Hotel Design & Facilities Management 50
Introduction to Property Management System 50
Accommodation Techniques 25
Sales Strategies in Front Office 50
Cleaning & Maintenance Standards in Housekeeping 25
Hotel Entertainment 50
Total 425
1st Year Total 500
2nd Year
Course Category Course Hours
Generic and Scientific English 25
English Language – Communication Skills 25
Entrepreneurship – Business Planning 25
Total 75
Technological Foreign Language II – Culture & Traditions 25
Arts 25
Sustainable & Responsible Tourism 25
Staffing & Career Management 25
Tourism & Digital Marketing 50
Information Technologies – Accommodation Management 25
Economic & Financial Analysis in Hospitality 50
Housekeeping Management 50
Revenue & Commercial Management 50
Games & Role-Plays Applied to Hotel Management 25
Accommodation Management 50
Hospitality Events Management 25
Total 425
2nd Year Total 500
Company Training Curricular Internship 500
  • Supervise, coordinate and organize the sections of the Rooms Division Department (front office / back office, floors, linen and laundry service, and organization of events and sales)
  • Manage the financial results of the Rooms Division Department
  • Define the commercial policy of the Rooms Division Department, guaranteeing quality customer service as well as customer focus
  • Team management

Where can you attend this course?

Career Opportunities

  • The Specialized Hospitality Operations Management Technician is a professional qualified to manage, coordinates and controls activities of hotel sections related to the rooms division department, namely, concierge/reception, floors/rooms, linen and laundry service, and event organization and sales, guaranteeing quality customer service and the adequate safety procedures of a hotel.

With this training students are granted credit units (ECTS) recognized under the Bologna Process, enabling students to pursue further training in related areas at several Universities and Higher Education Centers

Schools of Turismo de Portugal have established protocols with different national and international higher education institutions.

For more information click here.

At the end of the Programme the student will be given a Diploma of Technological Specialization level 5 in Hospitality Operations Management.
Request and functioning authorization by ordinance n.º 206/2022 de 19 de agosto
Do you want to request more information?
Click here!

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