Hospitality Operations
Management
Technological Specialisation Courses - Access with the 12th Grade
Descobri neste curso a minha paixão, um futuro e ensinamentos que me vão acompanhar toda a vida
David Pereira Romão Diretor Unidade Hoteleira
applications
Estudantes internacionais
Período exclusivo e condições especiais para candidatos não residentes na UE
International Students
Exclusive period and special conditions for Non-EU applicants
The Hospitality Operations Management Programme will prepare students to perform both technical and management activities in room division departments, namely concierge/reception, floors/rooms, linen and laundry service as well as event organization and sales.
Our mission is to train professionals in the hospitality operations area, through the acquisition of knowledge on the front desk and hosting of guests, integrating new technological tools for the development of management skills, respecting the principles of ethics and sustainability, and anticipating market needs and trends.
This training will enable students to acquire not only the knowledge and technical skills in the hospitality sector but also the adequate personal and soft skills required, through the attendance of course units such as Creativity and Personal Development and Artistic Expressions, as well as integrated management skills based on innovative learning models.
Razões para frequentar este curso
- Classes by Renowned Professionals
- Practical, hands-on, and total immersion teaching, learning, and training methodology
- Practical classes in Revenue Management, Housekeeping, Front Office, and Professional Hospitality and Reservations Software
- English as a working language. Opportunity to learn French/Spanish as a second language taught at School
- Opportunity to experience an International and multicultural lifestyle
- ECTS equivalent recognized in all of Europe
- High rate of employment in the industry
- Bolsas de Mérito
- Estágios internacionais
Quem pode frequentar o curso?
- High-school diploma (or legal equivalent in Portugal) or Vocational qualification level 4 diploma (European Qualifications Framework)
- Minimum B2 English level (Council of Europe standard), to be assessed through a written test
- 2 Semesters + 1 curricular internship + Induction Programme (150h)
- The Hospitality Operations Management Programme is a 1 year (full-time) course, consisting of two semesters, including a 3-month internship. Students can select top restaurants, hotel chains and resorts in Portugal and abroad to do their internship.
- Induction Programme (150h) consists of a training beginner level programme aimed at students with no previous training or experience in the area. Therefore, qualified students can have their credentials recognized and get an exemption from the frequency of formative units.
- Course fee €1,200€ (*) Payment of €120 x 10 monthly instalments
- Supervise, coordinate and organize the sections of the Rooms Division Department (front office / back office, floors, linen and laundry service, and organization of events and sales)
- Manage the financial results of the Rooms Division Department
- Define the commercial policy of the Rooms Division Department, guaranteeing quality customer service as well as customer focus
- Team management
Onde podes frequentar este curso?
Saídas Profissionais
- The Specialized Hospitality Operations Management Technician is a professional qualified to manage, coordinates and controls activities of hotel sections related to the rooms division department, namely, concierge/reception, floors/rooms, linen and laundry service, and event organization and sales, guaranteeing quality customer service and the adequate safety procedures of a hotel.
With this training students are granted credit units (ECTS) recognized under the Bologna Process, enabling students to pursue further training in related areas at several Universities and Higher Education Centers
Schools of Turismo de Portugal have established protocols with different national and international higher education institutions.
For more information click here.
At the end of the Programme the student will be given a Diploma of Technological Specialization level 5 in Hospitality Operations Management.
Request and functioning authorization by ordinance n.º 206/2022 de 19 de agosto